Four Points By Sheraton Detroit Novi

Pool and buffet breakfast were great. Air conditioning was noisy and ineffective.

The location of the hotel was favourable and amazing - a 10-15 minute walk from Twelve Oaks Mall. Moreover, I went to the lake, it's 20 minutes walk away. The room with good internet.

The bed was very hard.

Newly decorated and top rated place, I appreciated pleasant personnel.

The location was great, within a close distance from West Oaks. This hotel was set in a fairly nice area.

The pool was perfect for our kids, and the complimentary breakfast was a hit with the whole family. Our room was spacious, with a cozy area for the kids to play while we relaxed. The staff were friendly and helpful.

Good accessibility

Relatively loud, since it's right next to the highway.

The bed was very comfortable. The room equipment is very new.

Chemical smell in the room and windows could not be opened.

The hotel has a polished lobby with a fresh, contemporary vibe. The indoor pool area is nice, even if it does get a bit noisy when full of families.

Spending time in the rooms left a lot to be desired. The carpet leading to my room showed serious signs of wear, almost like it hadn't seen a cleaning in ages. The bathroom vent was non-functional, causing steam to linger and create a swampy atmosphere during showers. The bathtub water temperature fluctuated wildly. Coupled with a loose shower faucet that hit like it might fall apart, it definitely was like maintenance was lagging. My second room reeked of stale cigarette smoke, likely trapped in the curtains. I ran into issues with the thermostat, completely ineffective, and there was no proper door on the bathroom, just a sliding wooden piece that failed to seal off any privacy. Not the kind of attention this place needs, especially with so much potential.

Did not like the fact that the room brochure did not accurately represent the actual rules of the hotel. The brochure states that the pool/hot tub are open until 11:00 P.M. We tried to use it after 10:00 and were told that it closed at 10:00.

The staff was very friendly and the room very comfortable. Also the location of the hotel was great for us.

We enjoyed the pool and explored the Links of Novi Golf Course. Perfect for some fun times and relaxation. It's also a short drive to see the Tigers play at Comerica Park!

The air conditioning in our room was noisy and not very effective. It made it tough to get a good night's sleep.

The bed was very hard. Exterior is very dated, tired and poorly lit. Room and hallway finishes were very dated and need updated.

comfortable bed

On my online bank statement was charged about $15 more than my paper statement left under my door day of departure.

Uncomfortable shower due to the faucet pulling out, while the indoor pool was enjoyable.

The room was nice enough, bed was comfortable, the staff was friendly.

Several things were just not right in this room. I could not get the temperature/humidity under control, it made the room difficult to get comfortable in. The toilet tank cover was positioned in a way that it prevented the toilet seat from staying up on its own. The shower handle fixture was not securely fastened to the wall. The elevators seemed really old and a bit creaky..

easy access to parks and shopping for weekend explorers

I had a great time exploring the nearby Twelve Oaks Mall, just a short walk away, and enjoyed relaxing at Lakeshore Park, perfect for a peaceful stroll .